Personal information

iPASS Notification of Personal Information Protection

Considering confidentiality of the collection of the Customer personal information, in respect to Paragraph 1 of Article 8 of the Personal Information Protection Act (the “Act”), iPASS Corporation (the “Company”) shall clearly inform the Customer regarding the following issues:

  1. Purpose of collection:

(1) Electronic payment account business:

022 Foreign Exchange Business;040 Marketing;059 Financial service industry’s collection and processing information in accordance with laws and needs for financial supervision;060 Financial dispute resolution;063 Non-government agency collect or process personal information under legal obligations;067 Credit card, cash card, debit card or stored value card business;069 Contract, contract-like or other legal relation matters;090 Consumer, customer management and service;091 Consumer protection;148 Internet shopping and other electronic commerce services;157 Investigation, statistics and research analysis;181 Other business operation in accordance with the business registration project or organization Prospectus;182 Other Consulting and Consultant Services.

(2) Stored value card business:

040 Marketing;059 Financial service industry’s collection and processing information in accordance with laws and needs for financial supervision;060 Financial dispute resolution;063 Non-government agency collect or process personal information under legal obligations;067 Credit card, cash card, debit card or stored value card business;069 Contract, contract-like or other legal relation matters;090 Consumer, customer management and service;148 Internet shopping and other electronic commerce services;181 Other business operation in accordance with the business registration project or organization Prospectus;182 Other Consulting and Consultant Services.

2. Classification of the personal information collected:

Name, address, telephone number, cellphone number, I.D. card number / ARC number, e-mail address, nationality, date of birth, photo, account number applied for an online platform, records provided for network identity authentication or searching service application, number of a financial institution account, number of a credit card or debit card, serial number of a certificate, and other information detailed in relevant business applications or contracts, which depends on the personal data actually collected through business, accounts or services provided to the Customer, from the Customer, or from third parties (e.g., Joint Credit Information Center).

3. Period, area, parties, and way of using personal information:

(1) Period: The longest period listed below shall prevail.

  1. Within the time period of a specific purpose
  2. The retention period as stipulated in relevant laws and regulations (The Act Governing Electronic Payment Institutions, etc.)
  3. The retention period required for the execution of the business or the number of years of storage as specified in the individual contract

(2) Area: the location of the following parties of using personal information

(3) Parties: the Company, the organizations prescribed by law, the subcontracting agencies entrusted by the Company to deal with affairs, the institutions that cooperate with the Company (such as supervisory bank and cooperative bank) or the institutions that are engaged in business with the Company, competent authorities, financial supervisory authority and the parties with the consent of the Customer.

(4) Way: automatic machine or other non-automatic use in compliance with the relevant laws and regulations of personal information.

4. The rights and methods the Customer may exercise in terms of Article 3 of the Act:

(1) The Customer may inquire and request a review or make duplications of the Customer’s personal information. However, the Company may charge the necessary handling fee in terms of Article 14 of the Act.

(2) The Customer may request supplementing or correcting the Customer’s personal information. However, according to Article 19 of the Enforcement Rules of the Act, the Customer shall give an appropriate statement of the reasons and facts for such request.

(3) In terms of Paragraph 4, Article 11 of the Act, the Customer may request the Company to discontinue the collection of the Customer’s personal information where a violation of this Act occurred during collecting, processing or using the Customer’s personal information.

(4) According to Paragraph 2, Article 11 of the Act, in the event of a dispute regarding the accuracy of personal information, the Customer may request the Company to discontinue processing or using its personal information. However, the preceding sentence may not be applicable when it is necessary for the performance of an official duty or fulfillment of a legal obligation and has been recorded, or when it is agreed by the Customer in writing.

(5) In terms of Paragraph 3, Article 11 of the Act, the Customer may request the Company to delete, discontinue processing or using the Customer’s personal information when the specific purpose no longer exists or time period expires. However, the preceding sentence may not be applicable when it is necessary for the performance of an official duty or fulfillment of a legal obligation, or when it is agreed by the Customer in writing.

5. The impact on rights of the non-disclosure of personal information

The Customer may decide whether or not to provide the related personal information. However, the Company may not be able to proceed with the necessary business review or operation for providing the relevant service, or accepting the Customer’s user qualification and application for qualification of financial flows, if the Customer refuses to provide said information.

6. Consultation on the exercise of rights and matters of notification

If the Customer wishes to exercise the various rights as provided in the aforesaid Article 3 of the Act, or has any questions about the terms mentioned, please feel free to contact our Customer Service at:

  1. electronic payment account: ipassmoney@i-pass.com.tw or at (02)6631-5190, (07) 791- 2000
  2. stored value card: Service@i-pass.com.tw or at (07)791-2000

If any modification is necessary due to changes in laws or circumstances, the Company reserves the right to modify the contents of this notification at any time and will make the announcement on the website.