FAQ

Question

Get refund a card

How to get refund

Unregistered electronic ticket: Cardholders can go to the service counter at all Kaohsiung MRT stations in person, and ask for a full refund of the deposit balance. Or they can go to locations like OK‧MART all over Taiwan or Taiwan Railway to ask for envelops exclusively for free registered mails, and send the iPASS to the iPASS Corporation by registered mail. Those who apply for contract termination and a full refund of deposit balance by mail must pay for the cost of the registered mail or transfer fee by deducting money from the refund. However, if the cardholders ask for a refund due to the malfunction of the card, instead of damage caused by human errors, they will not need to afford the aforementioned fees.

Registered electronic ticket: Cardholders can take the iPASS to the MRT station, fill out the relevant form, and send it back to the iPASS Corp. for a refund. Or they can ask for a stamped addressed envelope at entrusted iPASS sales locations, and send it back to the iPASS Corp. If they ask for a refund by mail or transfer, they need to pay for the cost of the register mail or transfer fee. If no other particular problems take place during the process, the iPASS Corp. will mail the refund by check or remit the money to the cardholders’ accounts.

* For the refund of the iPASS Co-Branded Card , please contact the card issuing bank.

Notes on getting a refund:

If the card number can be identified, and the cards have not been modified, cardholders can apply for contract termination and a full refund of the deposit balance. Those who apply for a full refund of the deposit balance must pay for the registered mail postage or transfer fee by deducting money from the refund. However, after investigation, if the cards are damaged not caused by human errors, they will not need to afford the aforementioned fees.

* When a refund is made, the iPASS will be temporarily blocked. If cardholders would like to reactivate their cards, they will be charged the handling fee of NT$20. For activating the digital student ID cards, please contact the school for more details.

Notes on canceling a card within the period of validity:

If the iPASS is issued by the iPASS Corp alone, and has not been used yet, cardholders have to pay for the handling fee of NT$20 if they want to cancel their cards. For the cards which have been used, the amount of deduction is calculated based on the records of the actual use, namely, the transaction amount on the classic cards. If the card has been used for five times and more, the handling fee of NT$20 will be exempt. If the cards are the period cards issued by the iPASS Corp. and transportation institutions, the refund of the periodic cards has to be handled based on the regulations of the transportation institutions while the refund of the iPASS will be dealt with based on the process of returning the iPASS.

Notes on canceling a card:

If the iPASS is issued by the iPASS Corp alone, and has not been used yet, cardholders have to pay for the handling fee of NT$20 if they want to cancel their cards. For the cards which have been used, the amount of deduction is calculated based on the records of the actual use, namely, the transaction amount on the classic cards. If the card has been used for five times and more, the handling fee of NT$20 will be exempt. If the cards are the period cards issued by the iPASS Corp. and transportation institutions, the refund of the periodic cards has to be handled based on the regulations of the transportation institutions while the refund of the iPASS will be dealt with based on the process of returning the iPASS.

Notes on canceling a card within the period of validity:

If the iPASS is issued by the iPASS Corp alone, and has not been used yet, cardholders have to pay for the handling fee of NT$20 if they want to cancel their cards. For the cards which have been used, the amount of deduction is calculated based on the records of the actual use, namely, the transaction amount on the classic cards. If the card has been used for five times and more, the handling fee of NT$20 will be exempt. If the cards are the period cards issued by the iPASS Corp. and transportation institutions, the refund of the periodic cards has to be handled based on the regulations of the transportation institutions while the refund of the iPASS will be dealt with based on the process of returning the iPASS.